FAQ's

FREQUENTLY ASKED QUESTIONS

• Where does your stock come from?
We have a team of professional buyers who carefully source the best quality products from around the world.

• What hours are you open? 
Our Customer Service Team is available 5 days a week, Monday to Friday (7.30am – 6pm). If you would like to arrange an appointment, viewing or pick up the items you have purchased, please call us 0845 862 1515.

• What payment methods do you accept?
You can pay by PayPal or all major credit/debit cards.

• Where do you deliver?
If we receive your order by 3.00pm, and the delivery address is UK mainland, we aim to deliver the next working day. For deliveries to the Scottish Isles, Northern Ireland and the Channel Isles and other non-mainland UK addresses please contact our Customer Service Team.

• When can I expect my order to be delivered?
Deliveries take place between 8am and 6pm on working days. We ask that you arrange for someone to be available to accept the delivery.

• What if I missed my delivery?
If you were not available to accept the delivery courier will leave a card specifying that the delivery has been attempted. You can contact the carrier using the details on the card that will be left to rearrange the delivery.

• Am I able to collect my goods from you?
We do offer our customers an option to collect their goods. Please note that customers who wish to collect goods must place their order as normal and contact our Customer Service Team immediately after placing order. Generally collection is available within 1 hour from when you placed your order. Collections are available only between the hours of 8.30 - 5.00pm (Monday to Friday).

• How can I contact you if I have a question?
Our Customer Service Team is available Monday to Friday 7.30am to 6pm on 0845 862 1515. Alternatively you can contact us bycustomerservice@shelvingcentre.com.

• Can I return a product if it is faulty? 
Yes, please see Returns & Cancellations.

• What will you do with my personal details? 
Please see Privacy Policy.

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